Provide technical support for applications/systems
Diagnose, troubleshoot and rectify reported problems
Over-the-phone diagnostics and troubleshooting
Manage customer complaints/requests
Liaise with service providers and vendors
Convey problems/requests clearly to next level support/development team or suppliers
Provide 24/7 support on rotational basis
Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Required language(s): English
No work experience required.
Preferably Entry Level specialized in Technical & Helpdesk Support or equivalent.
Independent (in view of current pandemic, you are likely to be required to work remotely)
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